What are my payment options?
We accept cash and checks. We DO NOT accept credit or debit cards, but would be happy to set up a Graphic Arts, Inc. account for you on net 30 day terms.
Can you ship my film to me?
Yes we can. Please call (512) 322-9751 to arrange for shipping.
Can I send my file via the Internet?
Yes. If your file is over 5MB, please use our FTP server. You can access our FTP site at ftp.graphicartsinc.com, with "anonymous" for the username and no password. Just drop your file onto the page.
IMPORTANT: Once you have put your file on our ftp site, please email us to let us know that your file is there and give us the following information about your job:
- File name
- Your name and contact information
- Product you need (film negative, film positive, color proof, trapping, etc.)
- Line Screen for photos or gradients (check with your printer for this spec)
- Number of colors (four-color process or spot)
Files smaller than 5MB can be sent by email to firstname.lastname@example.org. Please include the information shown above when submitting.
What software programs do you support?
Graphic Arts, Inc. supports all the major Macintosh and Windows software programs including InDesign, Illustrator, Photoshop, Pagemaker, Acrobat, Quark, Corel Draw, Microsoft Word* and Microsoft Publisher*.
*We highly recommend that you furnish laser prints with all files, but particularly with Microsoft programs so that we can make sure your file prints correctly.
Do I need to include laser proofs with my job?
It is helpful to provide a laser proof of your file so that we can make sure that all of the elements of your file printed correctly to film.
If your file is sent via the Internet, a laser copy can be faxed to (512) 322-9433.
What is the difference between spot color, four color process, and RGB color?
Printing with a spot color requires that every color in a piece use a different specially-mixed ink. This is usually only practical for up to 3 inks.
For four colors, or a full spectrum, it is more cost effective to print a piece in CMYK—this means that every color in a piece is composed of some combination of Cyan, Magenta, Yellow, and blacK. This combination of four colors (also called four-color process) can produce a wide variety of colors.
RGB (red, green, blue) color mode is generally used for display on your computer screen. An RGB file will not separate correctly from your file. RGB photos and images should be resaved in CMYK mode.
Should I send my source files or PDFs?
We can output film from either your source files or PDFs. If you are sending source files, you must include all fonts and graphics that are used in your document. Most programs have a "collect for output" or "package" function that will collect all of the fonts and graphics into one folder.
We can easily edit your document from the source files if you need to make changes. PDFs are generally uneditable.